Frequently Asked Questions

At Peninsula Office Furniture, we specialize in ergonomic, Australian-designed office furniture that supports comfort, productivity, and long-term well-being. With over 40 years of family experience in the industry and an owner who is a practicing osteopath since 2015, we ensure that every product meets high standards of quality and ergonomic support.

We operate primarily online, making it easy for you to browse and purchase high-quality office furniture from the comfort of your home or office. Our website is full of information you will need to make your purchase but you can of course reach out to us if you need assistance.

Absolutely! With our osteopathic background and ergonomic expertise, we can help you select the best office furniture to reduce strain, improve posture, and enhance comfort while working. We are currently developing a tool to help customers to make their furniture decisions.

Yes, of course. Our chairs do come with easy-to-follow instructions for self assembly and there are videos from our supplier to help with assembly, however if self-assembly is not right for you then you can of course choose the assembly option at checkout for an additional fee. Please be mindful that assembled furniture will incur much higher shipping charges.

At Peninsula Office Furniture, we prefer to sell our chairs boxed rather than pre-assembled, though assembled options are available for a fee. Boxed furniture offers several benefits, including lower shipping costs and reduced risk of damage during transit. It also supports our commitment to being environmentally conscious by shipping in original packaging. Additionally, boxed shipping can lead to quicker delivery times.

Being environmentally friendly is a core value for us, and we continuously strive to make a positive impact in as many ways as possible. We prioritise sustainable materials and durability, ensuring our furniture is built to last, reducing waste by minimising the need for frequent replacements.

Our office chairs are 96% recyclable at the end of their life when disposed of correctly. Additionally, we encourage boxed delivery to reduce the need for repackaging after assembly and to minimise space in delivery vehicles, indirectly helping to lower fuel consumption.

We ship Australia wide! We are located on the Mornington Peninsula with the majority of stock in our Pakenham warehouse which is where your stock will be shipped from.

Shipping costs vary depending on your location and the size of your order. Shipping rates will be calculated for you at the checkout. We have partnered with multiple shipping companies and our software will choose the best option for you during checkout.

It is worth noting that opting for assembled furniture will increase your shipping costs.

Delivery times depend on your location and the items ordered. Standard delivery typically takes between 3-10 business days. If your order includes custom or special-order items, lead times may vary.

Faulty or damaged items If your item is damaged, defective, or not as expected, please contact us within 14 days of delivery to discuss.

Change of Mind Change of mind returns may be accepted within 14 days of receiving your order. Please note that a restocking fee of 30% of your total order will be applicable and return shipping costs will apply.

To enquire about this please contact us via email.

Yes! All our products are backed by manufacturer warranties. Warranty periods vary by product, but we ensure that all items meet high-quality standards. If you have any issues, contact us, and we’ll assist with warranty claims.

We accept major credit/debit cards, PayPal, and other secure payment options at checkout. Paypal also offers the Pay in 4 option for those interested in a payment plan.

Yes! We offer bulk order discounts for businesses, schools, and other organizations. Contact us via email for a custom quote and tailored recommendations for your workspace.

Yes! Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.