Refund policy

Change of mind
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note that a restocking fee of 30% of your total order and return shipping costs will apply.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused and in its original packaging. If you opted for a boxed/unassembled chair, it must be returned unopened. You’ll also need the receipt or proof of purchase. 

Unfortunately, we cannot accept returns on gift cards. Custom-made or special-order items are also generally non-refundable.

Damages and faults
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns and refunds
If your return is accepted, we’ll send you instructions on where to send your package. You can then approach your courier company of choice and arrange delivery at your expense. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

To ask any return related questions, you can contact us at admin@peninsulaofficefurniture.com.au.